This is condensation. To help eliminate this, when the brew is finished crack open or slide slightly out the grounds...

You will always get some cratering in the grounds basket, and dimpling as well, because the water is coming through...

Try factory reset by holding down up and down arrows together until it beeps. This may take up to a...

First, check your set brew temperature. Keep in mind ideal brewing temperatures are 197 – 205 for optimal extraction. Please...

In order to be SCAA Certified we are required to meet their parameters to include the carafe’s heat retention over...

Coffee offers many flavor elements, and the Brazen Brewer is a hot water delivery system that should not really affect...

This can occur from submerging the carafe to wash it, or running under a forceful stream of water. Contact our...

Try running a commercial cleaner or descaler per the instructions on the package. If that doesn’t work, contact tech support...

Q: My Brewer is giving me an error code message. A. If it is an Err7, this means the reservoir...

Check your grounds to water ratio. The full pot SCAA standard is 66 grams/ EU standard is 78 grams (8-10...