Question: I switched from Android to iPhone and and now my Connected Brewer won’t work with the app.
Answer: Make sure to use the same user account and password that you setup with the other phone. Power cycle the brewer off, unplug it and force quit the app.

Question: My Connected Brewer connected initially but it’s not connecting anymore.
Answer: Check Wi-Fi connection, reboot router and/or power cycle your brewer (unplug and plug back in).

Question: The password I’m setting for the Behmor Connected app isn’t working.
Answer: Your WPA key length must be 8 to 64 characters. Commas and Quotations are not supported.

Question: The app asked for a DADO login/password after other login was complete. What do I do?
Answer: This is an error. Try force closing the app and power cycle the brewer. If this doesn’t work, do a factory reset on the brewer.

Question: My brewer won’t connect on the shared wifi at work.
Answer: WEP is not supported as it is not secure.  You will need to change to wpa or wpa2.

Question: How do I get rid of Extra brewers showing up on the Behmor Connected app?
Answer: Swipe left on the extra ones to delete them. 

Question: Can I set up multiple phones with one brewer?
Answer: Yes, it’s the same as adding the first, just hit the + symbol and go through the setup process. Make sure to use the same account login information as you did on the other device.

Question: My Connected Brewer Keeps Losing Internet Connection.
Answer: Check your router settings, and either increase the “DHCP Lease Time” or make sure it doesn’t have some sleep feature to it.  It looks like the brewer is refreshing the connection way too often.

Question: How do I perform a factory reset?
Answer: To perform a factory reset, Press and hold the center button for 10 seconds. It will turn blue and then red. Release the button when it turns red and it will go to green. You should not be holding down the DADO button for a factory reset. If you only hold for 5 seconds, you get the blue and it will empty the water from the reservoir. Hold for 10 secs until you see red. When finished, unplug the brewer and plug it back in.

***After a factory reset, Force Close the App and Re-open it. Also make sure to delete any extra “ghost” accounts from your app by swiping left on them***

Question: My problem is “internet may not be available” and there is zero info about this
Answer: If you are getting a message that no internet is available, check to make sure you wifi router is working properly, make sure the brewer is positioned in close range of the router, then check the following:

Make sure the SSID is showing up correctly under “Network” and you are typing in your password correctly, ***both are case sensitive***
Make sure there are no commas or quotations in your password, as these are not supported and that it is between 8 and 64 characters.
Make sure the Security setting on the router is either WPA or WPA2, and you have tried all options under “Security”
Make sure your router/network is 2.4Ghz routers/networks. 5Ghz is not supported.
Make sure you are waiting long enough to hit “next” after entering password

If you have tried all the troubleshooting steps outlined in this section and still get this message, please submit a tech support form so we can assist: Tech Support Form

Question: Someone else set up the account and now it is not working.
Answer: If someone else set up the account on their device and if the brewer was previously paired to another device besides your own perform a factory reset and then contact tech support if that doesn’t work:

Factory Reset: Press and hold the center button for 10 seconds. It will turn blue and then red. Release the button when it turns red and it will go to green. You should not be holding down the DADO button for a factory reset. If you only hold for 5 seconds, you get the blue and it will empty the water from the reservoir. Hold for 10 secs until you see red. When finished, unplug the brewer and plug it back in.

***After a factory reset, Force Close the App and Re-open it. Also make sure to delete any extra “ghost” accounts from your app by swiping left on them.