First, try power cycling the brewer off, unplugging, and replugging back in.
Then, try force closing and reopening the app.
If these don’t work, here a few more things to double check:

• Make sure the dado light is slowly blinking on and off every second.
• Make sure the SSID is showing up correctly under “Network” and you are typing in your password correctly, both are case sensitive.
• Make sure the Security setting on the router is either WPA or WPA2, and you have tried all options under “Security”.
• Try rebooting the router if the above doesn’t work.
• Make sure you are waiting long enough to hit “next” after entering password.
• Make sure your wifi router/access point is 2.4Ghz. 5Ghz is not supported.

If none of these work, try a Factory Reset on the brewer:
Press and hold the center button for 10 seconds.  It will turn blue and then red.  Release the button when it turns red and it will go to green.
You should not be holding down the DADO button for a factory reset.  If you only hold for 5 seconds, you get the blue and it will empty the water from the reservoir.  Hold for 10 secs until you see red.  

When finished, unplug the brewer and plug it back in. *Force Close the App and Re-open it. **Delete extra brewers on the app created by reset by swiping left on them.

Common Questions and Solutions

Question: What do I do if the DADO light won’t come on at all?

Answer: If the DADO light isn’t coming on and you have tried all the troubleshooting steps in this section, please fill out our brewer tech support form and we will be happy to assist: Tech Support Form

Question: What do I do if the DADO light is not slowly blinking? How do we make it blink?
Question: What do I do if the Dado light is not slowly blinking?

Answer: If the light ring remains solid, but still won’t connect, and if the brewer has possibly been previously paired to another device, try a factory reset:
To perform a factory reset, Press and hold the center button for 10 seconds. It will turn blue and then red. Release the button when it turns red and it will go to green. You should not be holding down the DADO button for a factory reset. If you only hold for 5 seconds, you get the blue and it will empty the water from the reservoir. Hold for 10 secs until you see red. When finished, unplug the brewer and plug it back in.

***After a factory reset, Force Close the App and Re-open it. Also make sure to delete any extra “ghost” accounts from your app by swiping left on them***

If you have tried all the troubleshooting steps outlined in this section and the DADO light is still solid, please submit a tech support form so we can assist: Tech Support Form

Question: My wifi doesn’t have a password but it keeps asking for a password.
Answer: The Connected Brewer requires a secure wifi connection that is password protected. The password is needed for use as your DADO app password. Make sure the security setting is WPA or WPA2 and check all options under “Security”.

Question: My Pixel 2 doesn’t recognize the coffee maker.
Answer: If your device isn’t recognizing the brewer, please go over all the troubleshooting steps outlined in this section and submit a tech support form if it still won’t recognize it: Tech Support Form

Question: I went through all the steps and its still not working
Answer: If you go through all the steps and its still not working please submit a tech support form so we can assist: Tech Support Form